Lifetime Warranty

We meticulously machine our products out of some of the best materials on Earth. That’s why every Ratchet Ring and Polar Ring is guaranteed for a lifetime against defects in materials and craftsmanship.

If your product doesn’t live up to what we said it would, simply contact us and we'll take care of you, at no cost to you.

Contact us here. 

Conditions

This warranty applies to handling under responsible use by it's original owner. Exposure to harsh chemicals or damage caused by high drops, extreme exposure to the elements, neglect, sea water [Ratchet Ring and Polar Ring], damaged due to water [Polar Ring] etc., will void the warranty. 

The Lifetime Warranty does not cover theft or loss. In case this happens, we recommend you speak to your insurance provider.

We reserve the right to judge this on a case by case basis and determine the most effective solution [included but not limited to sending out replacement parts, providing instructions for self-service, and sending out full replacement rings] to any case that may arise, and spend the necessary time to amend it. 

If a Lifetime Warranty claim results in a replacement product (of equal or greater value), no additional replacement units will be issued. Each warranty case is limited to one replacement unit (effective from August 17, 2025).

The Lifetime Warranty was introduced after the launch of the Ratchet Ring V1, and therefore does not apply to this specific version [which is no longer sold].

The warranty does not apply to the following:

  • Cosmetic Changes - Surface marks, scratches, or discoloration that do not impact functionality.
  • Commercial or Industrial Use - Products used outside of personal and everyday purposes.
  • Intentional Damage - Any harm caused by deliberate misuse, abuse, or alterations.
  • Environmental Exposure - Damage from extreme temperatures, chemicals, or water.
  • Events Beyond Our Control - Damage due to natural disasters, accidents, or theft.
  • Magnetic Interference - Damage affecting or caused by electronics, credit cards, medical devices, and similar items.
  • Unauthorized Repairs or Modifications - Any damage resulting from nonapproved servicing or alterations.
  • Normal Wear and Tear - Expected signs of use over time that do not affect performance.

Liability Limitations

Maximum Liability
Project Ratchet [Hektor Ventures AB]'s responsibility is limited to the replacement value of the original item purchased.

Damages Not Covered
Project Ratchet [Hektor Ventures AB] is not responsible for:

  • Any indirect, incidental, or consequential losses
  • Damage to other belongings resulting from the use of the product
  • Personal injury caused by misuse of the product
  • Loss of income, business interruption, or missed opportunities
  • Punitive or exemplary claims

We are proud to offer a Lifetime Warranty and take the service we provide seriously. So far, we’ve been able to resolve every case to our customers’ satisfaction [as reflected in our reviews], and we plan to keep it that way.


Less than 5% of customers ever claim their Lifetime Warranty.